Shipping policy
1. Shipping Methods & Delivery Times
We offer the following shipping options within the United States:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
Please note: Delivery times may vary due to carrier delays, holidays, or unforeseen events.
2. Order Processing
- Orders are typically processed within 1–3 business days.
- You will receive a confirmation email once your order is shipped, including a tracking number.
3. International Shipping
- We currently offer international shipping to select countries.
- Shipping times vary by destination and may be affected by customs processing.
- International customers are responsible for any customs duties, taxes, or fees.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the shipping method and order weight.
- Occasionally, free shipping promotions may apply; these will be clearly indicated on the site.
5. Lost or Damaged Packages
- Queerence LLC is not responsible for packages lost or delayed by the carrier.
- If your package is damaged or lost, please contact support@queerence.com and provide your order number. We will assist in filing a claim with the carrier.
6. Address Changes
- Please ensure your shipping address is correct at checkout.
- We are unable to change the address once the order is submitted.
- If you notice an error, contact support@queerence.com immediately.
7. Tracking Your Order
- Once your order ships, a tracking number will be emailed to you.
- You can use this number to track your shipment through the carrier’s website.
8. Contact Us
If you have any questions regarding shipping:
Email: support@queerence.com
Response Time: 24–48 hours